Refund Policy
Last updated: February 21, 2026
1 Coin Purchases
All coin purchases are final. Because coins are consumed immediately upon use to generate AI-powered animations, we generally do not offer refunds for used coins.
2 Eligible Refunds
We may, at our sole discretion, issue refunds in the following cases:
- Technical failure: coins were deducted but no animation was generated due to a service error
- Duplicate purchase: you were accidentally charged multiple times for the same transaction
3 How to Request a Refund
To request a refund, contact us at support@spritecreator.online with your account email and a description of the issue. Approved refunds are processed through Polar to the original payment method.
Contact
For questions about this policy, contact us at support@spritecreator.online.
See also our Terms & Conditions and Privacy Policy.